NetNeutrals EU staff are long-standing contributing members of the American Bar Association, Dispute Resolution Center - a body which facilitates cross-border alternative dispute resolution.

Want to learn more about Online Dispute Resolution or how to include online activities in Best Practices for Consumer Complaint Handling?

NetNeutrals coordinated the compilation of expert-authored chapters on these topics:
A Promise Unfulfilled and What to Do About It – Complaint Handling Now
Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer
 
Online Dispute Resolution - Designing Systems for Effective Dispute Settlement – a US practitioner perspective - Jo DeMars
 
Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System - Pablo Cortés
 
Consumer Trust and Business Benefits with ODR - Immaculada Barral-Viñals

Where Law, Technology, Theory and Practice Overlap:  Enforcement Mechanisms and System Design - Riika Koulu
 
The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool – Benefits and Challenges - Amy Koltz
 
Online Dispute Resolution Decision Making – A NetNeutrals Practitionerʼs View - Katherine G. Newcomer
 
One Manʼs View of One Country – ADR & ODR and the future of complaint
management in the UK - Adrian Lawes


 
Available on Amazon (ISBN 978-1-5049-6355-8), or Contact Us.