NetNeutrals draws upon its 25 years’ experience in training ADR officials when designing and implementing its training process for EU ADR officials. ADR officials are vetted for experience in the industry sector in which they will operate, and for dispute resolution experience. Training is primarily conducted online or via WebEx (in-person training may be done on occasion). Prior to appointment, all ADR officials must successfully complete a post-training exam which is kept on file by the programme. Refresher training is conducted at regular intervals to ensure skills are up to date.

ADR officials are vetted for experience in the sector and regulation in which they will operate and for dispute resolution experience. NetNeutrals expects candidates to demonstrate experience in customer complaint handling, a minimum of three years’ experience in the industry, and/or an advanced degree from an accredited dispute resolution training programme. Training provided by NetNeutrals includes the principles and best practices in mediation, the law, and the regulatory environment in which they operate.