At any point the consumer may elect to withdraw from the process; however once a case is opened, participating traders may not withdraw before a conclusion has been reached.  If you wish to withdraw from an open case, please contact us at [email protected].

For more information regarding the NetNeutrals ADR Scheme, please visit our How it Works or FAQ sections.

If you have any questions that remain unanswered, you can always send us an email, [email protected], or visit our Contact Us page.  
Contact
Fill out the form if you are having trouble opening a case or if you have another question about our process. We will review your case and get back to you as soon as possible.

NetNeutrals EU
Johnstown Business Centre
Johnstown, Naas
Co Kildare
W91 C99T
Ireland
+353 15312836

[email protected]
   
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NetNeutrals EU is an ADR entity under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015


NetNeutrals EU is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU was approved in July 2016 by the Civil Aviation Authority (the UK aviation regulator) to operate as an ADR body for aviation consumers.
NetNeutrals EU voluntarily withdrew from the CAA List of approved ADR providers in September 2017 with an intention of applying to re-enter the UK aviation disputes marketplace at a future date.