NetNeutrals draws upon its 25 years’ experience in training ADR officials when designing and implementing its training process for EU ADR officials. ADR officials are vetted for experience in the industry sector in which they will operate, and for dispute resolution experience. Training is primarily conducted online or via WebEx (in-person training may be done on occasion). Prior to appointment, all ADR officials must successfully complete a post-training exam which is kept on file by the programme. Refresher training is conducted at regular intervals to ensure skills are up to date.

ADR officials are vetted for experience in the sector and regulation in which they will operate and for dispute resolution experience. NetNeutrals expects candidates to demonstrate experience in customer complaint handling, a minimum of three years’ experience in the industry, and/or an advanced degree from an accredited dispute resolution training programme. Training provided by NetNeutrals includes the principles and best practices in mediation, the law, and the regulatory environment in which they operate.
Fill out the form if you are having trouble opening a case or if you have another question about our process.  We will review your case and get back to you as soon as possible.

NetNeutrals EU
Johnstown Business Centre
Johnstown, Naas
Co Kildare
W91 C99T
+353 15312836
© NetNeutrals Ltd, 2024 

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015
NetNeutrals EU was approved in July 2016 by the Civil Aviation Authority (the UK aviation regulator) to operate as an ADR body for aviation consumers.
NetNeutrals EU voluntarily withdrew from the CAA List of approved ADR providers in September 2017 with an intention of applying to re-enter the UK aviation disputes marketplace at a future date