The average length of the process for direct negotiation is one week or less.
Once an ADR official is invited into the process, the time extends for an additional one to two weeks, for a total of 14 to 21 days.

Cases handled by post require additional time for delivery of documents, an average of 45 days is anticipated.

All cases will be resolved in less than 90 days from initiation of dispute to resolution.

For more information on the ADR process, please visit our How it Works or FAQs section.
Fill out the form if you are having trouble opening a case or if you have another question about our process. We will review your case and get back to you as soon as possible.

NetNeutrals EU
Johnstown Business Centre
Johnstown, Naas
Co Kildare
W91 C99T
+353 15312836
© NetNeutrals Ltd, 2024 

NetNeutrals EU is an ADR entity under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU was approved in July 2016 by the Civil Aviation Authority (the UK aviation regulator) to operate as an ADR body for aviation consumers.
NetNeutrals EU voluntarily withdrew from the CAA List of approved ADR providers in September 2017 with an intention of applying to re-enter the UK aviation disputes marketplace at a future date.